FAQ

Add the suitable products for your vehicle to your shopping cart and complete your order directly in the online shop. In the checkout area, you can choose whether you want to have your order delivered or pick it up at our location.

Yes. Upon pickup, we will install your VanEssa equipment in your vehicle free of charge. Additionally, you will receive 5 % discount on all shop items, excluding Stream installations.

You can find more information about the ordering process here

If you have any preliminary questions or are still unsure about your choice, we'd be happy to advise you personally.
You can reach us by email at info@vanessa-mobilcamping.de
or by phone at +49 (0) 8063 20760-0.

The current delivery time is shown directly on each product.

Shipping
If you order multiple products, the delivery will be based on the item with the longest delivery time. If possible, we will ship your order in one package to save resources and protect the environment.

Should there ever be a discrepancy in the delivery time, we will of course inform you by email.

You can find more information about shipping here.

Collection
Accessories and Sleep systems are usually in stock and ready for pickup after ordering. We will inform you of the exact time by email.

Corpus furniture how Kitchens, Module Towers and that Arco system We produce exclusively to order. As soon as we receive your order, we will inform you by email when your pickup will be possible.

Yes. You are welcome to pick up your order at our location.

Once your order has been received, you will receive an email stating when your item will be ready for pickup. Pickups are only possible by appointment.

For appointments, you can reach us by phone at +49 (0) 8063 20760-0, per E-Mail to info@vanessa-mobilcamping.de or directly through our
Online Appointment Booking Tool.

Yours VanEssa Products we will build it for you on site free of charge into your vehicle. We will explain everything step-by-step and give you helpful tips for its use.

Additionally, you will receive a 5 % discount upon pickup. on all articles from our online shop, excluding Power packs.

Yes. If you wish to make changes to your order afterwards, it's best to contact us. by telephone under +49 (0) 8063 20760-0.

Outside our opening hours, you can also reach us by email at  
info@vanessa-mobilcamping.de

We will then check how far your order has been processed and whether the desired changes are still possible.

No. We ask you, in advance, a Pickup order about our Online store in order for us to prepare, reserve, or - if necessary - manufacture the desired items for you in time.

The order is non-binding. It helps us keep track of which products are relevant to you.

If any of the ordered items are not to your liking,
consists no obligation to buy.

If you a false or defective item Please contact us by email. Ideally, you should also send us Photos of the article and yours Order number with.

We will review the case immediately and find a suitable solution together — usually by a fast and uncomplicated exchange.

Yes. A gift certificate is a nice gift idea.

Just send us an e-mail to info@vanessa-mobilcamping.de and tell us your desired Amount as well as yours Billing and delivery address with.

We ship gift certificates by Post or by Email to print.

Of course, you can also get your voucher directly from us on-site. Please let us know in advance so we can prepare it for you.

Wear your Voucher number easy in Comments field your order.

We will then deduct the corresponding amount from your
total order amount About.

We are participating in the European One-Stop-Shop Procedure part. This means that for the height of the Value-added tax the country to which we are delivering your order is the determining factor—not the country from which you are ordering.

Example: If your order after Austria is supplied, the Austrian Value Added Tax — even if you're in a German online store order.

The European Union has the OSS procedure introduced so that customers in every EU country with the respectively valid Value added tax rate of their country of delivery taxed.

We are legally obligated to comply with this regulation. The correct Value-added tax will be in Shopping cart and in the Checkout area automatically calculated and displayed as soon as you Delivery address you entered.

Yes. We have a small showroom with selected Exhibits. Some of our systems are also permanently installed in vehicles and can be viewed directly there.

Since we primarily a Workshop and no classic Shop there is no publicly accessible shop.

Therefore, we offer individual consultation appointments an. A visit is only possible previous appointment possible.

Appointments can be made by phone at +49 (0) 8063 20760-0
or online via our Booking tool agree.

No. We do not operate Branches or Branches. We are a Family business headquartered in Großhöhenrain in Upper Bavaria.

However, there are some Sales partner, about which our Modules and our Accessories are available. You can find an overview here  here.

The best way for a Tour and Personal consulting offers our location in Großhöhenrain.

Alternatively, some Car dealerships our products on display. These are marked accordingly on our website.

Since the models on display can vary depending on the dealership, we recommend calling them directly beforehand to ask which Modules currently visible on-site.

We'd be happy to advise you by telephone, per Video or in person at our Work in Großhöhenrain.

For On-site appointments we usually plan about 1 to 1.5 hours This way, there's plenty of time to clarify all questions at your leisure and find the right equipment for your van.

About us Online tool can you all comfortably Types of consulting reserve.

On the phone, we are also available during our
Opening and telephone hours always available for you.
Just call us at +49 (0) 8063 20760-0
We are happy to help you.

Yes. One Making an appointment is required.

Since we don't have a classic Exhibition, but primarily a Workshop is, a visit only after previous appointment possible.

Your personal Consultation appointment — whether on-site, by phone, or via video — you can easily do so through our Online tool book.

The Initial installation usually takes about 1 to 2 hours — depending on the scope of your order.

Even though our modules can be installed and removed in just a few minutes later on, we take our time during the Initial installation consciously more time.

We will show you the correct installation step by step, explain all important functions, and give you helpful tips for the Camping life and how to handle the modules with.

Depending on the equipment, the initial installation may take a little shorter or longer. Our goal is that afterward Sure, well-informed and Ready to go you go on your camping adventure.

Installation and on-site consultation
Installation and personal consultation on-site are by appointment only possible.

Monday to Friday
8:00 AM to 12:00 PM and 1:30 PM to 4:30 PM

Office contact hours (telephone)
Monday to Friday
8:00 AM to 2:00 PM

I Saturday, Sunday and Holidays our business is closed.

Do you exhibit at trade fairs?

Yes. We are regularly on Fairs represent and present there our Modules and our Accessories live on-site.

All current Trade fair dates and Locations findest du unter „Trade fairs and events„.

We look forward to welcoming you personally at our booth.

On our handmade products, how Sleep systems, Kitchens and Furniture, we give you 5-year warranty.

provided that the damage is not caused by improper use or Self-inflicted fault came into being.

For Merchandise and Electrical appliances applies to each of them Manufacturer's warranty, which generally 2 years is.

We manufacture our Furniture and Sleep systems right on-site, in our own Carpentry — with great attention to detail and the highest Quality standards.

It is important to us that you enjoy your equipment for a long time. Should anything outside of the Warranty period if anything breaks, just get in touch with us. We'll look into the case together and find a suitable solution.

With Electrical appliances, Gas stoves or other Purchased items let's align ourselves with the respective Manufacturer or Suppliers About.

Our modules are secured to existing mounting points in the vehicle—for example, to lashing points, in the rail system, or to existing threads. We do not make any modifications to the vehicle.

All systems are designed for quick and easy installation and removal—in most cases, without any tools. This means nothing is permanently fixed.

You can also pick up your modules directly from us and have them installed in your vehicle for free by our team. You are welcome to watch, ask questions, and get helpful tips from our professionals.

Yes. With your order, you will receive a detailed Installation instructions with pictures.

Installation is quick and easy. Technical knowledge or special prior knowledge is not required for this.

In most cases, no Tool required. If so, we will provide the appropriate Allen wrench directly at.

No. Our modules are secured to existing mounting points in the vehicle—for example, to lashing points, in the rail system, or to existing threads. We do not make any modifications to the vehicle.

All systems are designed for quick and easy installation and removal—in most cases, without any tools. This means nothing is permanently fixed.

The Installation and removal our modules usually only take a few minutes.

The first time might take a little longer. However, once you know the process, installation and removal are quick and easy.

The suction cups on my blackout blinds aren't sticking properly. What can I do?

At first, the Suction cups be a bit stiff. Usually, that subsides after a short time.

For a better grip, a few simple measures are often enough:

• The Window regularly inside with Glass cleaner clean. Heating air can make the panes greasy over time.
• The Suction cups Moisten lightly before applying.
• After attaching carefully at the back Suction cup tip pull. This way they often stick even better.
• At the Rear window can Heating elements impair liability, as the suction cups do not always fit completely there and air can penetrate. Additional Hook and loop fasteners can be helpful here.

If these tips don't help you, just contact us.

If the Submersible pump doesn't work, this can have various causes.

The 12V socket is not working properly
Test the 12V socket, by taking another 12V device connects. Also, make sure that the Plug in completely to the contact end is stuck in the socket.

2. The knob on the bottom of the submersible pump is calcified.
Turn the little Impeller carefully with a sharp object, for example with a Toothpick.

For maintenance, we recommend cleaning the pump occasionally with mild citric acid to descale. Please do not use vinegar.

3. The connector has come loose
Check if all cables are correctly plugged into the WAGO terminals whether something is stuck or if a connection has come loose.

The pump has frost damage.
If the pump, for example, a fine Crack hat, it must be replaced. In this case, simply contact us at Telephone or Email We're here to help.

Um Frost damage and Germination to avoid, you should after the vacation the Residual water pour out and let the pump dry thoroughly.

However, it might not be the pump, but the Faucet defect. Feel free to contact us. We will send you detailed instructions on how to check if the Faucet or the Submersible pump is defective.

Suitable Spare parts you also receive from us. Feel free to contact us for this via Telephone or Email.

If neither Cooler box still the Water pump works, this can have various causes.

There is no continuous power in the rear.
For many vehicles, for example from Renault, Citroën or Fiat, is powered by the rear socket only when the Ignition on is.

In this case, it may be advisable, Continuous current to have them moved to the back - for example, by a Bosch Service, an Car dealership or a Auto repair shop.

The connector is not inserted correctly
Check if all Plugs and sockets correctly and fully plugged in.

The plug contacts are corroded
Clean the Contacts carefully upon request fine sandpaper.

The power supply is not working properly.
Test the Electrical outlet with another device to check if the Power supply works.

5. The fuse is defective
Screw the Electrical outlet turn on and check if the fuse in order or needs to be replaced.

6. Heat builds up in the drawer.
Please make sure that the Back of the cooler remains free and air can circulate well. Otherwise, the cooler can Overheating Turn off.

No. The drawer for the Cooler box fits precisely to the model we currently have for each kitchen in our Store offer.

The cooler uses the intended Excerpt completely. Larger cool boxes therefore usually have no space in the designated drawers.

The exact Dimensions matching cool boxes can be found in the respective Product Text.

No. The drawer for the Gas stove fits precisely to the model we currently have in our Store offer.

Even the smallest changes in Design or in the Dimensions Other stoves may cause them to no longer fit in the drawer. Therefore, we unfortunately cannot provide a guarantee for other models.

Whether an alternative still fits can only be determined by Try it out determine.

It's best to just ask us briefly which Kocher Model is currently installed.

Yes. Spare parts are, of course, available.

Since we our Furniture in one's own Local carpentry Manufacture, we can manufacture many parts directly for you.

For Trading products let's ask for suitable replacement parts gladly at our Suppliers for you.

This is how we ensure you'll enjoy your equipment for a long time.

Our Sleeping system is extremely durable and designed for high demands. It easily withstands Point load of up to 250 kg stand.

This means that concentrated pressure on a small area is also not a problem for the construction.

Thanks to the high-quality Poplar plywood and careful processing in our Carpentry This creates a stable and durable base for restful sleep—even with frequent use.

With VW buses with power-assisted closing can it happen that the Crochet tangled. In this case, the Tailgate won't close anymore.

The vehicle may then already recognize the tailgate as closed, although it is actually still open.

Here's how you can solve the problem and get the tailgate to release the latch again, we'll show you in this Video.

Since Window dimensions in Mercedes Buses — can vary slightly even within the same model — using the Window pockets In some cases, it may turn out a bit tighter. To ensure the bags fit optimally and hold securely, correct insertion is particularly important.

Here's how you do it:

1. Fold the side flap onto the pocket.
2. Place the bag right at the front of the window, facing Vehicle front.
3. Make sure that the integrated Backplate behind Rubber gasket slides from the window and between Glass and Poetry sits.
4. The easiest way to do this is if you Zippers open it and gently press inward against the back plate.
5. Feel under the pocket to see if the plate is correctly positioned behind the rubber.

Tip: Depending on the window, it may work better to place the panel behind the top or bottom first Rubber gasket to push. It's best to try what works better for your vehicle.

When the bag is seated correctly, you can move it towards Tail slide and attach the tab to the window.

For illustration, here is a short Video with step-by-step explanation:
👉 YouTube link

We hope these tips are helpful. If you have any further questions, please don't hesitate to contact us.

Extract the Gas cartridge from the side pocket. There you will find a red lever. Press it down gently a few times.

Setzer Gas cartridge Then log back in and try again.

If the stove continues not to work, just get in touch with us.
We will surely find a suitable solution.

So that your Kitchen even with shut off engine reliable operation, there are various possibilities Power supply.

No continuous current ex works
In most vehicles, the rear outlets do not have Continuous duration this. This means that current only flows there when the Ignition on is.

In this case Continuous current can be retrofitted at a suitable point — for example, by a Bosch Service or a Auto repair shop.

Additional battery or power station
If your vehicle only has a Starter battery is available, we recommend using a portable Power bank or Auxiliary battery.

Tip: Power banks with approximately 500 Wh are sufficient at normal temperatures for our Cooler box as a rule for approx. 2 to 2.5 days Australia.

The power bank can conveniently be charged while driving via the 12V socket or at Landstrom be loaded.

Shore power at the campsite
For VW and Mercedes-Benz Vans we offer a Power pack for connection to the 230V mains to.

In the process Chargers directly to the Vehicle batteries connected, so that consumers can Cooler box or Water pump continuously powered without batteries draining.

As a rule, it is enough Battery capacity for about 1 to 2 days Australia.

The important thing is that the battery at the First use completely loaded is. The required Inrush current is higher than what is later required Continuous current.

Tip: If the battery condition is too low, the battery should be charged with a Charger to be charged.

Tip: To conserve battery power, we recommend keeping the cooler while driving at 1 °C and At a standstill at 8 °C to be set. Charge the battery additionally with a charger if needed.

Tip: Use the Night mode. Cool the cooler about one hour before bedtime at approximately 0°C down and bring her right before sleeping at around 9°C one. The cooler stays in the Standby and works noiseless.

Tip: Don't use the cooler as a pantry; only cool what you actually need at the moment. This way, you avoid unnecessary Energy and battery consumption.

Tip: Keep the cooler in the Rear kitchen and don't put them in Awning. This way, it's always with you on day trips and keeps your cold drinks ready.

Basically, we recommend always using the cooler with 12V to operate.

The Mattress consists of two layers.

Above is a 3 cm thick Viscotherm layer, that conforms to the contours of your body.

Underneath lies a 7 cm thick cold foam layer, which serves as a stable foundation and compensates for unevenness.

To ensure the mattress lies correctly in the vehicle, fold it and place it in the Tail so awful that the narrowest part at the bottom lies.

The Smooth fabric side shows direction Tail, the Zippers of the reference in the Interior.

The Mattress protector Can you lose weight easily and with 40°C on a gentle cycle in the Washing machine clean.

Please make sure that you the Foam parts after washing it correctly again.

Our Furniture are designed to be not only easy to install and remove, but also space-saving storage Let.

Sleep systems and Mattresses can be easily folded or collapsed and therefore require little storage space.

Storage module and Rear kitchen can comfortably on a Rolling cart — available in our shop — in the Garage, I'm Keller or in the House moved and stored without heavy lifting.

What matters is only a Dry storage area, so that everything stays beautiful for a long time.

Which toilet is better for you depends mainly on what you value most on the go.

The Trelino Evo M is a Dry separation toilet, the Urine and Solids completely without Water or Chemistry separates them. It is made of light, waterproof ABS plastic and is therefore particularly hygienic and environmentally friendly.

With a Urine container of approx. 5 liters and one Solid container of approx. 8 liters weighs about 4.3 kg. Advantages include foregoing Chemicals as well as the missing Odor formation with proper handling. It should be noted that a Regular emptying is necessary and no Rinse cycle is available.

The Trelino Evo M is particularly suitable for Van life, minimalist camper and all those who value a environmentally conscious solution legend.

The Dometic 976 is a Chemical toilet from robust Polypropylene. It is fundamentally for operation with Chemicals designed to disinfect and bind waste.

She has a Wastewater tank with approx. 18 liters and one Fresh water tank with approx. 8 liters and weighs about 7 kg. Based on experience, however, she can also without chemistry to be used, by simply Water is filled. So chemistry is not absolutely necessary, and the Wastewater tank can be emptied into any toilet.

The advantages of Dometic 976 lie in the comfortable Conditioner and the longer intervals between bowel movements. The main disadvantage is that with classic chemical operations Chemicals regularly reordered and the tanks must be disposed of at suitable stations.

The Dometic 976 is particularly suitable for campers who value Comfort and one flexible use legend — whether they use the toilet with or without chemicals.

You can with our Blackout mats choose between two variants. Both fulfill their purpose reliably, but differ in Material, Structure and Comfort.

The Silver Edition is the classic version. It consists of a quilted material with PVC content and has proven itself over many years. It offers reliable Privacy screen and a solid Insulation, especially in milder temperatures.

Through the Stitching, However, a certain amount of bonding agent Heat exchange emerge. This means that in summer it can warm up a bit faster, and in winter it can cool down a bit faster. If you're primarily on the go in good weather or looking for a cost-effective solution, the Silver Edition A very good choice.

The Black Edition is the modern further development. It comes completely without PVC and dispenses with visible seams. The material is 8 millimeters thick, heat-pressed, and its special layering ensures particularly high Insulation — both against Heat as well as against Cold.

The gray exterior consists of resistant Polyester, the black interior from a soft, breathable fabric. This can Condensation reduce and provide a pleasant Room climate.

The Black Edition is particularly suitable if you are on the road with the van more often or even all year round and place great importance on Comfort and Temperature stability lays.

Tip: If you want to stand inconspicuously and not be immediately recognized as a camper, you can also use the mats with the black side out attach.

In short: Both options have their strengths. The Silver Edition is robust, functional, and ideal for Occasional camper or summer tours. The Black Edition gives you an advantage Comfort and Climate stability — especially for longer trips or more demanding weather conditions.

Our Mattresses are with 6 ft 2 in as long as possible—and for good reason: the bigger the mattress, the more Storage space is lost in the vehicle.

In Minivans is this length already typically the absolute maximum because the vehicle structurally offers hardly any more space.

In larger vehicles, we have deliberately ensured that in front of the bed—that is, between Sleeping system and Driver's seat -- still room for one Interior module remains.

For taller people, we have this for them Interior module with Bed extension developed. This allows the lying surface to be 2.33 m extend.

Our Sleep systems including mattress are designed to be in a folded state in the Trunk Find space and the existing Seats remain fully functional.

The mattress length is therefore a well-considered compromise of Comfort, Storage space and Everyday usability.

The basic structure of a van, inside as well, consists of blank metal sheet. So that the vehicle is not only visually more appealing but also protected, this sheet metal is in many cases replaced by a Cladding covered.

One Cladding is a cover in the interior, which is mostly made of Plastic or Carpet material It enhances the vehicle's appearance depending on the equipment, protects the metal, and also contributes to Insulation against Cold, Heat and Noises Bye.

Please note that some models - for example the VW Transporter — frequently indoors without cladding to be delivered.