General Terms and Conditions
§1 Scope of application
(1.1) Nachstehende Allgemeine Geschäftsbedingungen gelten für alle Verträge, Lieferungen und sonstige Leistungen zwischen dem Kunden und VanEssa mobilcamping GmbH - Lauser Straße 27, 83620 Feldkirchen-Westerham, Deutschland.
(1.2) Abweichende Bestimmungen des Kunden gelten nur, wenn diese vom Verkäufer im Einzelfall ausdrücklich und schriftlich anerkannt sind.
§2 Offer and conclusion of contract
(2.1) Our offers and prices are non-binding. We reserve the right to make deviations and technical changes in form, color and/or weight compared to our illustrations or descriptions within reasonable limits.
(2.2) The purchase contract is only concluded by our order confirmation after checking all details, not by the order confirmation email automatically generated by the server.
(2.3) In the online store, the customer only submits his binding offer to the seller to conclude a purchase contract when he clicks on the "Send order" field (the "order"). The order confirmation email does not constitute acceptance of the customer's offer, but is only intended to inform the customer that his order has been received by the seller.
(2.4) A purchase contract for the product(s) ordered by the customer is only concluded when the seller confirms in a second email that the ordered product(s) is/are ready for collection, the dispatch to the customer is confirmed in a separate email or the customer is otherwise informed of the acceptance of the offer (order confirmation or preliminary invoice).
(2.5) By placing an order, the Buyer expressly acknowledges the validity of these Terms and Conditions.
§3 Product quality
(3.1) In addition to product images, the images shown in the Seller's online store sometimes also contain other items (such as accessories and decorative elements) that are not the subject of the order/purchase contract. The product description alone is decisive for the essential characteristics of the service to be provided.
(3.2) Insignificant deviations in color and dimensions that are reasonable for the buyer are permissible. Wood is a natural product; its natural properties, deviations and characteristics must therefore always be observed. In particular, the buyer must take its biological, physical and chemical properties into account when purchasing and using it. The range of natural color, structure and other differences within a type of wood is part of the properties of wood as a natural product and does not constitute grounds for complaint or liability. Professional advice should be sought.
(3.3) We reserve the right to make technical changes to our products.
(3.4) Our products are not components of the vehicle. The fastenings are only used to secure them in the vehicle.
(3.5) Deviations that are within the tolerance range and have no influence on the functionality or affect the stability are permitted in our production process for ecological and economic reasons. Further information on this can be found in the "Extract from the quality guidelines for coated European plywood".
§4 Prices and costs
(4.1) The prices quoted are final prices for delivery within Germany.
(4.2) All our prices include VAT at the statutory rate.
(4.3) The final price includes packaging costs and delivery costs within Germany. The price does not include costs for assembly and other agreed ancillary services for the product(s) ordered. These services must be ordered and paid for separately by the customer. An overview of the delivery and assembly options and the associated costs can be found under the link "VanEssa FAQ" or under the link "VanEssa order process".
(4.4) Within Germany, orders are sent free of shipping costs. We bear the costs for postage, insurance and packaging.
(4.5) Other EU countries: For deliveries to other EU countries (e.g. Austria, France, Italy), we will calculate the shipping costs on request. As the costs vary greatly depending on the size and weight of the parcel/pallet and the zip code in the respective country, we must request and calculate these individually from our forwarding agent. These costs apply to smaller parcels that we can send by post or DHL. Otherwise, we will inform you of the shipping costs on request or calculate them in our preliminary invoice.
(4.6) Switzerland: For export deliveries to Switzerland, we issue the invoice net (without German VAT). We charge the shipping costs to the specified delivery address. In a separate invoice, Swiss customs will charge Swiss VAT, customs duties, import and export fees and a handling fee. If the customer collects the goods directly from our factory, the invoice will be issued gross (including the legally applicable German VAT). As the German tax authorities classify our modules as vehicle accessories, it is not possible for private individuals to export them. This means that customers collecting the goods themselves from Switzerland must pay German VAT.
§5 Payment modalities
(5.1) Payment shall always be made at the customer's discretion in accordance with the payment methods provided by VanEssa mobilcamping when the order is placed. We do not accept checks.
(5.2) The purchase price and prices for ancillary services shall be paid in advance upon receipt of the invoice.
(5.3) Cash payment or payment by EC or Maestro card is accepted on collection.
§6 Delivery, assembly and delay in delivery
(6.1) Delivery shall be made after full payment of the goods to the delivery address specified by the customer by post, parcel service or forwarding agent or assembly shall take place at the VanEssa mobilcamping factory.
(6.2) The delivery dates or deadlines are exclusively non-binding information. We will point out any deviating delivery times on the respective product page. If the delivery time subsequently changes, we will inform the customer by email or telephone.
(6.3) Goods that can be sent by parcel post will be delivered after receipt of payment without prior notice. Pick-ups are only made by appointment.
(6.4) If, when processing the order, the seller discovers that a product ordered by the customer is not available because the seller is not supplied by his supplier through no fault of his own despite the supplier's contractual obligation, the seller is entitled to withdraw from the contract. In this case, the customer will be informed by email that the ordered goods are not available. Any payments already made by the customer will be refunded immediately.
(6.5) If the impossibility of delivery is due to the inability of the manufacturer or our supplier, both the Seller and the Buyer may withdraw from the contract. If the Seller culpably fails to meet a deadline expressly agreed as binding or if the Seller is in default for any other reason, the Customer must set the Seller a reasonable grace period to effect performance. If the seller allows this grace period to elapse, the customer is entitled to withdraw from the purchase contract.
(6.6) If the performance owed by the Contractor is delayed due to force majeure, lawful strike, inability to perform through no fault of the Contractor or one of its suppliers or unfavorable weather conditions, the agreed delivery period shall be extended by the duration of the delay.
(6.7) The Seller shall be entitled to make partial deliveries and render partial services at any time, provided this is reasonable for the Customer and appears advantageous for speedy processing.
(6.8) If the Customer has commissioned the Seller to assemble a product, the ordered product shall be assembled at the factory at Lauser Straße 27, 83620 Großhöhenrain by the Seller or a third party commissioned for this purpose. The Customer must inform the Seller of any special requirements for the assembly of the product(s) (e.g. concerns about special equipment of the vehicle) at the latest when ordering the assembly service.
(6.9) If merchandise is sold, the original operating instructions of the respective manufacturer shall be included with the delivery. In the event of collection, these will be handed over or enclosed with the original product.
§6 Delivery, assembly and delay in delivery
(6.1) Delivery shall be made after full payment of the goods to the delivery address specified by the customer by post, parcel service or forwarding agent or assembly shall take place at the VanEssa mobilcamping factory.
(6.2) The delivery dates or deadlines are exclusively non-binding information. We will point out any deviating delivery times on the respective product page. If the delivery time subsequently changes, we will inform the customer by email or telephone.
(6.3) Goods that can be sent by parcel post will be delivered after receipt of payment without prior notice. Pick-ups are only made by appointment.
(6.4) If, when processing the order, the seller discovers that a product ordered by the customer is not available because the seller is not supplied by his supplier through no fault of his own despite the supplier's contractual obligation, the seller is entitled to withdraw from the contract. In this case, the customer will be informed by email that the ordered goods are not available. Any payments already made by the customer will be refunded immediately.
(6.5) If the impossibility of delivery is due to the inability of the manufacturer or our supplier, both the Seller and the Buyer may withdraw from the contract. If the Seller culpably fails to meet a deadline expressly agreed as binding or if the Seller is in default for any other reason, the Customer must set the Seller a reasonable grace period to effect performance. If the seller allows this grace period to elapse, the customer is entitled to withdraw from the purchase contract.
(6.6) If the performance owed by the Contractor is delayed due to force majeure, lawful strike, inability to perform through no fault of the Contractor or one of its suppliers or unfavorable weather conditions, the agreed delivery period shall be extended by the duration of the delay.
(6.7) The Seller shall be entitled to make partial deliveries and render partial services at any time, provided this is reasonable for the Customer and appears advantageous for speedy processing.
(6.8) If the Customer has commissioned the Seller to assemble a product, the ordered product shall be assembled at the factory at Lauser Straße 27, 83620 Großhöhenrain by the Seller or a third party commissioned for this purpose. The Customer must inform the Seller of any special requirements for the assembly of the product(s) (e.g. concerns about special equipment of the vehicle) at the latest when ordering the assembly service.
(6.9) If merchandise is sold, the original operating instructions of the respective manufacturer shall be included with the delivery. In the event of collection, these will be handed over or enclosed with the original product.
§7 Transport damage
If goods are delivered with obvious damage to the packaging or contents, have this acknowledged by the forwarding agent/driver on the delivery report.
In the event of more serious damage, please refuse to accept the pallet/parcel. Otherwise, it is very difficult to obtain insurance compensation in the event of transport damage. Take photos of the damage to the parcel / goods and send them to us by email.
Please inform us of the damage as soon as possible by calling +49 (0) 8063 / 20 760 - 0 or sending an email to info@vanessa-mobilcamping.de.
If the customer acts as an entrepreneur, § 377 HGB (German Commercial Code) shall apply with regard to the standard of examination.
§8 Retention of title
Delivered goods remain the property of the seller until full payment of all claims arising from this contract.
§9 Right of withdrawal
Cancellation policy
Der Kunde kann seine Vertragserklärung innerhalb von zwei Wochen ohne Angabe von Gründen in Textform (Brief oder Email) oder durch Rücksendung der Ware widerrufen. Die Frist beginnt nach Erhalt dieser Belehrung in Textform, jedoch nicht vor Eingang der Ware beim Empfänger und auch nicht vor Erfüllung unserer gesetzlichen Informationspflichten. Zur Wahrung der Widerrufsfrist genügt die rechtzeitige Absendung des Widerrufs oder der Sache.
The revocation is to be sent to:
VanEssa mobilcamping GmbH
Lauser Street 27
83620 Feldkirchen-Westerham
Germany
Email: info@vanessa-mobilcamping.de
Exceptions to the right of withdrawal
The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or that are not suitable for return due to their nature.
Consequences of revocation
Im Falle eines wirksamen Widerrufs sind die beiderseits empfangenen Leistungen zurückzugewähren. Kann der Kunde die vom Verkäufer empfangene Leistung ganz oder teilweise nicht oder nur in verschlechtertem Zustand zurückgewähren, muss der Kunde dem Verkäufer insoweit Wertersatz leisten. Dies gilt nicht, wenn die Verschlechterung der Waren ausschließlich durch Prüfung der Ware verursacht wurde, wie sie etwa im Ladengeschäft möglich gewesen wäre. Den Wertverlust, der durch die über die reine Prüfung hinausgehenden Nutzung dazu führt, dass die Ware nicht mehr als "neu" verkauft werden kann, hat der Kunde zu tragen. Im Übrigen kann der Kunde die Pflicht zum Wertesatz für eine durch die bestimmungsgemäße Ingebrauchnahme der Sache entstandene Verschlechterung vermeiden, indem er die Sache nicht wie sein Eigentum in Gebrauch nimmt und alles unterlässt, was deren Wert beeinträchtigt.
Paketversandfähige Sachen sind zurückzusenden. Die Ware muss in einem einwandfreien Zustand und vollständig bei uns angeliefert werden. Der Kunde hat die Kosten der Rücksendung zu tragen.
VanEssa mobilcamping shall immediately refund the purchase price paid by the customer for all goods after receipt and inspection of the goods, less the compensation to be paid by the customer and less all transportation costs to be borne by the customer.
End of the withdrawal policy
§10 Warranty
(10.1) Bei Eintreffen bzw. Montage hat der Kunde die Ware sofort im Beisein des anliefernden Fahrers bzw. Monteurs auf offensichtliche (Transport-)schäden zu untersuchen. Offensichtliche Transportschäden müssen sofort beim Fahrer reklamiert, und von diesem schriftlich festgehalten werden. Ebenso muss der Kunde den Verkäufer unverzüglich über Transportschäden verständigen. Wenn die einwandfreie Übernahme durch Unterschrift des Kunden bestätigt worden ist, kann ein offensichtlicher Transportschaden, zu einem späteren Zeitpunkt, nicht mehr geltend gemacht werden.
(10.2) Hat die Ware Mängel, so können die gesetzlichen Mängelansprüche geltend gemacht werden.
(10.3) Mängel sind vom Kunden mittels Digital- oder Printfoto zu dokumentieren und VanEssa mobilcamping in Schriftform per Email oder Brief zuzustellen.
(10.4) Der Kunde hat zunächst die Wahl, ob die Nacherfüllung durch Nachbesserung oder Ersatzlieferung erfolgen soll. Der Verkäufer ist jedoch berechtigt, die vom Kunden gewählte Art der Nacherfüllung zu verweigern, wenn sie nur mit unverhältnismäßigen Kosten möglich ist und die andere Art der Nacherfüllung ohne erhebliche Nachteile für den Kunden bleibt. Der Kunde ist während der Nacherfüllung nicht berechtigt, den Kaufpreis herabzusetzen oder vom Vertrag zurückzutreten. Hat der Verkäufer die Nachbesserung zweimal vergeblich versucht, so gilt diese als fehlgeschlagen. Wenn die Nachbesserung fehlgeschlagen ist, ist der Kunde nach seiner Wahl berechtigt, den Kaufpreis herabzusetzen oder vom Vertrag zurückzutreten.
(10.5) Natürlicher Verschleiß oder unwesentliche Abweichungen von Farbe, Abmessungen und/oder anderen Qualitäts- und Leistungsmerkmalen sowie geringfügige Unterschiede zwischen der Ware und der Darstellung auf der Internetseite lösen keine Gewährleistungsrechte aus. Ansprüche des Käufers wegen Mängeln, die durch natürliche Abnutzung, unsachgemäßen Gebrauch oder unsachgemäße Behandlung (wie zum Beispiel durch Behandlung mit scharfen Putzmitteln, Gegenständen etc.) entstanden sind, sind ausgeschlossen.
(10.6) Der Kunde hat bei einem leicht zu bewältigenden bzw. zumutbaren Schaden die Ware mit den von uns zugesandten Ersatzteilen selbst zu reparieren.
§11 Applicable law
The law of the Federal Republic of Germany shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
