Cancellation policy
Return information
Online form
Sample form (PDF)
The customer can revoke his contractual declaration within two weeks without giving reasons in text form (e.g. letter or e-mail) or by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient and also not before fulfillment of our statutory information obligations. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.
The revocation is to be sent to:
VanEssa mobilcamping
Lauser Street 27
83620 Feldkirchen-Westerham
Germany
Tel: +49 (0) 8063 / 20 760-0
Email: info@vanessa-mobilcamping.de
Exceptions to the right of withdrawal
The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or that are not suitable for return due to their nature.
Consequences of revocation
In the event of an effective revocation, the services received by both parties must be returned. If the customer cannot return the service received from the seller in whole or in part or only in a deteriorated condition, the customer must compensate the seller for the value. This does not apply if the deterioration of the goods was caused solely by examining the goods, as would have been possible in a store, for example. The customer shall bear the loss in value that results from the use of the goods that goes beyond mere inspection and that means that the goods can no longer be sold as "new". In addition, the customer can avoid the obligation to pay compensation for any deterioration caused by the intended use of the item by not using the item as if it were his property and by refraining from doing anything that could impair its value.
Items that can be sent by parcel post must be returned. The goods must be delivered to us in perfect condition and complete.
The customer shall bear the costs of the return shipment.
VanEssa mobilcamping shall immediately refund the purchase price paid by the customer for all goods after receipt and inspection of the goods, less the compensation to be paid by the customer and less all transportation costs to be borne by the customer.
End of the withdrawal policy
